Royal Rally’s 2023 refund policy is as follows:
We are happy to provide refunds to teams that have to withdraw from our events. However, once financial commitments are made to venues and hard costs, we are unable to process refunds in-full. To request a refund, please fill out the form on this page. Refunds and cancellations will not be accepted via email or any other medium. It is your responsibility to understand our refund policy and the refund windows for each event:
Multi-Day Events: Full refund, deposit included, will be processed up until 30 days prior to the event once a replacement team has been secured and is paid-up. Once we are within 30 days of the event, it becomes your responsibility find a replacement team to fill your own spot. Refunds will not be processed until a replacement team has been secured.
Single-Day Events: Full refunds will be processed up until 10 days prior to the event, after a replacement team has been secured. Once we’re within the 10-day window, no refunds will be processed, for any reason.
Track Day events: Refunds cannot be issued, for any reason, once payment has been made, unless a replacement has been secured to fill your spot on the track day.
Deposit Refunds: Events that include hotels require a non-refundable deposit in order to secure the room block for the event. Royal Rally has to pay for the rooms regardless if the rooms are occupied or not. Your deposit goes directly to the hotels to secure the rooms, which in most cases is non-refundable. Your deposit is considered refundable if:
- The organizers need to cancel the event;
- A replacement team is found to fill your spot on the event.
Deposits will not be refunded unless circumstances prevent the organizers from safely running the event, or otherwise need to cancel. In this case, refunds will be issued to those who are on the event roster at the time of the event being canceled.
Entry Fee: Once your deposit is paid, the remainder of your entry fee will be requested separately. Your entry fee, less your deposit, is 100% refundable as long as you request your refund within the specified refund window and a replacement team is secured. At this point, resources are committed to venues, hard costs, charities and more. Unless otherwise specified, once we’ve passed the refund window, no refunds will be issued unless the withdrawing team finds themselves a replacement. If the entry fee is paid all at once (The Hunt, Pop-Up rallies, etc.) then no refund will be issues outside of the refund window. Unless otherwise specified, our standard refund window is 30-days before the event. After this point, no refund will be issued for cancellations.
Covid-19: Should Covid-19 impede any given event and prevent us from running it, a refund will be issued to all participating teams. Refunds will be issued once all funds from venues have been returned to Royal Rally, or 30 days following the event’s cancellation (whichever comes first).
- As of 2021, your deposit or entry fee can no longer be used as credit towards a future event. If you can’t attend an event, your deposit can not be refunded.
- Existing credit on-file from 2015-2020 will be kept on-file in good faith.