Royal Rally’s 2023 refund policy is as follows:
Refund Window: We are happy to provide refunds to teams that have to withdraw from our events. However, once financial commitments are made to venues and hard costs, we are unable to process refunds in-full. When you register for any of our events, we always state the window where you’re eligible for a refund prior to payment. To request a refund, please fill out the form on this page. It is your responsibility to understand our refund policy and the refund windows for each event:
Multi-Day Events (Snowball 2023 & Retro): Full refunds, less deposits, will be processed up until 30 days prior to the event, provided a replacement team has been secured. Once we are within 30 days of the event, no refund will be issued. Deposits are non-refundable once paid.
Single-Day Events: Full refunds will be processed up until 10 days prior to the event, provided a replacement team has been secured.
Track Day events: Refunds cannot be issued, for any reason, once payment has been made, unless a replacement has been secured to fill your spot on the track day.
Exception: We can provide you with a full refund, deposit included, within the above specified refund window if you find a replacement team to fill your spot. Once we receive payment from them, we will issue you a full refund.
Deposit Refunds: Events that include hotels require a non-refundable deposit in order to secure the room block for the event. Royal Rally has to pay for the rooms regardless if the rooms are occupied or not. Your deposit goes directly to the hotels to secure the rooms, which in most cases is non-refundable. Your deposit is considered refundable if:
- The organizers need to cancel the event;
- You find a replacement team to fill your spot on the event.
By paying the deposit, you are committing to attending the event. If you don’t know if you can commit and pay the deposit, please don’t sign up until you know you can. Once paid, your deposit will confirm your spot on the event. Due to up-front costs and a recurring problem of teams registering and backing out without enough notice for us to recover those costs, deposits will not be refunded unless circumstances prevent the organizers from safely running the event, or otherwise need to cancel. In this case, refunds will be issued to those who are on the event roster at the time of the event being canceled.
Entry Fee: Once your deposit is paid, the remainder of your entry fee will be requested separately. Your entry fee, less your deposit, is 100% refundable as long as you request your refund within the specified refund window. At this point, resources are committed to venues, hard costs, charities and more. Unless otherwise specified, once we’ve passed the refund window, no refunds will be issued unless the withdrawing team finds themselves a replacement. If the entry fee is paid all at once (The Hunt, Pop-Up rallies, etc.) then no refund will be issues outside of the refund window. Unless otherwise specified, our standard refund window is 30-days before the event. After this point, no refund will be issued for cancellations.
Covid-19: Should Covid-19 impede any given event and prevent us from running it, a refund will be issued to all participating teams. Refunds will be issued once all funds from venues have been returned to Royal Rally, or 30 days following the event’s cancellation (whichever comes first).
- As of 2021, your deposit or entry fee can no longer be used as credit towards a future event, if you voluntarily withdraw from any event this year. Existing credit on-file from 2015-2020 will be kept on-file in good faith.
- Any credit held over from previous events that took place prior to 2020 must be used up before the end of 2022. After our final event of 2022, any credit currently on-file will no longer be valid.